1. Give the full name of the protocol used to transmit email.

   Simple Mail Transfer Protocol (SMTP)

2. When is a persistent connection closed?

   - When it has been idle for a short time (eg, 60 seconds)
   - When there are a large number of open connections and some need to be
     closed.

3. State two consumer risks with using the cloud.

   - Data integrity / security.
   - Loss of service / frequent service interruptions.

4. Name one type of page that cannot be cached.

   A 'dynamic' page.

5. Name one reason for the development of MIME.

   To transfer richer (non-ASCII) content such as languages expressed
   using non-ASCII character sets, voice and images. SMTP supports only
   7-bit ASCII.

6. Identify two key differences in the computer-using habits of typical Baby
   Boomers and Gen Yers.

   Baby Boomers - handshake/phone. PCs came late and they had to adapt
   to mobile phones. Work is life. Process-oriented.

   Gen Y - Grew up with IM/chat, texting and video games. Strong
   multi-taskers. Work-life balance, expect fulfilment from work. Highly
   interactive.

7. Identify two ways in which users' devices have significantly changed during
   the last 5-10 years.

   - Smaller in size. Hence can be carried around easily.
   - More powerful - CPU speed/memory/storage
   - Highly connected. Can work offline.
   - Diverse - many kinds of devices - desktops, laptops, tablets and phones.

8. What is MCommerce?

   The purchase of digital goods and services, such as images, audio
   and video, and location-specific data.