The local IT Support Staff cannot help with your personal computers, where there is an issue with your personal computer and lab work it’s best to talk with your tutor about the problems. You may also find other students in the CSSA who are willing to give you some help.
Local IT support of the computer systems in these laboratories are carried out by the College’s IT Support Group. The IT Support Group are located on the first floor of the CSIT building opposite to N111 in room N110 (a). The local IT support group can also be reached at helpdesk@cecs.anu.edu.au.
Hardware problems#
Problems with the computing equipment which are clearly of a hardware nature, such as the mouse not functioning or the printer not printing, should be reported to ITS Help Desk. There are notices in each laboratory giving the contact phone number (currently 54321). Alternatively, report the problem (using a working terminal) via e-mail to helpdesk@cecs.anu.edu.au. Please accurately gather and report as much information as possible.
Software problems#
Difficulties with the subject matter of your course or with removing errors from your programs should be referred to your tutor or lecturer.
Difficulties with particular programs, applications, and so on, which are not obviously hardware problems should be reported to the Local IT Support. Reports may be made via e-mail to helpdesk@cecs.anu.edu.au. Please, accurately gather and report as much information as possible.